Requests and Complaints

ADM-0640

Records document requests or complaints concerning a variety of City responsibilities. Information often includes name and contact information of person making request or complaint, narration of request or complaint, name of person responding to request or complaint, dates of related activities, and other data. Note: some complaints may become part of a bureau-specific case file and be subject to a longer retention period. OFFICE OF RECORD: Office/Bureau responsible for addressing request or complaint RETENTION: 2 years after last action RETENTION NOTES: AUTHORITY: OAR 166-200-0235[15] CONFIDENTIAL? Follow bureau/office policies regarding confidentiality of citizen complaints. VITAL RECORD: No