RESOLUTION No. 36383

Adopt Revenue Bureau Administrative Rules (Resolution)

WHEREAS, the Revenue Bureau has been given the responsibility for water, sewer and storm water customer billing, collections and customer care,

WHEREAS, the implementation of Cayenta Utilities billing software gives the City an opportunity to review its business processes for utility billing,

WHEREAS, the Revenue Bureau, because of the new software, has an opportunity to improve customer service, accountability and effectiveness of its collection efforts,

WHEREAS, the implementation of the Cayenta program provides an opportunity for the Revenue Bureau to modify and clarify the customer service policies previously adopted by the Water Bureau and delegated to the Office of Management and Finance;

NOW, THEREFORE, BE IT RESOLVED, by the Council of the City of Portland, Oregon that:

The five Administrative Rules, attached hereto as Exhibit 1, are hereby adopted as City of Portland Revenue Bureau Administrative Rules in order to establish minimum standards in the stated policy area.

BE IT FURTHER RESOLVED, that these Administrative Rules shall be added to Portland Policy Documents,

BE IT FURTHER RESOLVED, that, upon adoption of this resolution, the following documents shall be removed from Portland Policy Documents:

UTL-3.01 - Delinquent Account Policy
UTL-3.02 - Financial Hardship Policy
UTL-3.03 - Payment Arrangements Policy
UTL-3.04 - Water/Sewer Crisis Assistance Program
UTL-3.05 - Water/Sewer Low Income Bill Discount Program
UTL-3.06 - Water/Sewer Bill Inserts
UTL-3.07 - Customer Information System (Open Vision) Backup Policy
UTL-3.08 - Water, Sewer and/or Storm Water Billing Appeal Policy
UTL-3.09 - Water Bureau Customer Service Authority Delegation

BACKING SHEET INFORMATION

AGENDA NO. 262-2006

ORDINANCE/RESOLUTION/COUNCIL DOCUMENT NO. 36383