Attachment 7 - Documents Requirements

This Attachment describes the City’s requirements for documents such as bills and service orders.

1. Document: Service Order  

Functional Area: Service Orders

Description:

Online initiation process to start, stop, modify or transfer service. Must support various business scenarios.

2. Document: Service Order  

Functional Area: Field Investigations

Description:

Online initiation process for field action and investigation. Must support user-defined business scenarios like reread meter, leak check, etc.

3. Document: Service Order  

Functional Area: Collection Orders

Description:

Online initiation process for collection related orders, such as door hanger notice for shut off, non-pay reconnect, etc.

4. Document: Service Order  

Functional Area: Equipment Orders

Description:

Online initiation process for equipment-related tasks, such as meter installs, meter changes (meter remove and install), resets to zero, etc.

5. Document: Service Order

Functional Area: Field Orders

Description:

Online process, often backdated, for work initiated and completed in the field (e.g. emergency orders).

6. Document: Bill

Bill Type: Commercial Bills

Description:

Must accommodate monthly and quarterly on cycle (including back-bills for multi-periods), rate change, corrected (including multi-period), multi-meter, meter exchange and final bills.

7. Document: Bill

Bill Type: Residential Single-Family Bills

Description:

Must accommodate quarterly, monthly and bi-monthly on cycle (including back-bills for multi-periods), winter average review and apply periods, meter exchange, rate change, and final bills.

8. Document: Bill

Bill Type: Residential Multi-Family Bills

Description:

Must accommodate quarterly, monthly, and bi-monthly on cycle (including back-bills for multi-periods), winter average review and apply periods, multi-meter, meter exchange, rate change, and final bills.