From: BTS HelpDesk <BTS.HelpDesk@portlandoregon.gov>

Sent: Wed, 16 Aug 2023 14:45:05 -0700

To: "Chapman, Alicia" <Alicia.Chapman@portlandoregon.gov>, "Moaning, DeAngelo" <DeAngelo.Moaning@portlandoregon.gov>, "Lumley, Paul" <Paul.Lumley2@portlandoregon.gov>

Subject: Welcome to the City of Portland!

 

Welcome to the City of Portland! As part of your onboarding process, please make sure to enroll yourself in our Password Self-Service tool: http://passwordhelp.

Enrolling yourself will allow you to reset your own password as well as unlock your own account. For more information regarding the tool please visit the product webpage: https://www.portlandoregon.gov/bts/71769. If you need assistance with this, please call the BTS Service Desk at 503-823-5199.

You have been given a free subscription to QuickHelp. QuickHelp is a learning tool from Brainstorm with short training videos of Microsoft products. Here is a link: https://app.quickhelp.com/PortlandOregon/.

Within 5 business days, you will be prompted to enroll in MFA (Multi-Factor Authentication). You can find information about MFA here: https://www.portlandoregon.gov/bts/81805

Visit the BTS Technology Help Portal to search for solutions, submit tickets, view BTS Service Alerts, and access resources like QuickHelp training!

BTS Service Desk

 

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City of Portland, OMF Bureau of Technology Services

d: (503) 823-5199

1120 SW FifthJAvenue

Portland,JOregonJ97204

Note: This mailbox is not monitored. If you require assistance, please contact the BTS Service Desk using the Technology Help Portal or by calling 503-823-5199.